Delivery

We aim to despatch within 24 hours during Mon-Fri - subject to payment and stock availability. Please allow 48 hours during weekends/holidays. If any products are out of stock, we will notify you as soon as possible by email.

Postage and packing charges are as follows:

Small Parcels:

UK – Royal Mail 1st Class £3.40
UK – Royal Mail 2nd Class £2.85
UK – Royal Mail Next Day £8.50
Europe / International / Worldwide - £12.00 per order

Large Parcels:

UK – Royal Mail 1st Class £5.50
UK – Royal Mail 2nd Class £3.90
UK – Royal Mail Next Day £11.50
Europe / International / Worldwide - £16.00 per order

If your order is to be despatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. Brown's Boutique will not be responsible for these charges.

Lost Parcels

We must be informed of parcels not arriving as soon as possible, for the UK it must be within 10 working days from the date of despatch. For international destinations we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 10 working days in the UK or 35 working days for international parcels, and only if the parcel is deemed lost in transit by the relevant delivery company.